Terms of service

TERMS OF SERVICE

Last Updated: October 4, 2026

Welcome to Oormanam.in. This website is operated by Ruchi Amma Samayal. Throughout the site, the terms “we,” “us,” “our,” “Oormanam,” and “Oormanam.in” refer to Ruchi Amma Samayal.

By visiting our website, browsing our products, creating an account, placing an order, or purchasing products from Oormanam.in, you agree to be bound by these Terms of Service, including any additional terms, policies, and notices referenced on this website.

Please read these Terms of Service carefully before using our website. If you do not agree with these terms, please do not use our website or purchase products through it.

SECTION 1 — ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are legally permitted to use this website and purchase products through it under the laws applicable to you.

You agree not to use our products or website for any unlawful or unauthorized purpose.

You must not use our website to:

Violate any applicable laws or regulations.
Attempt to gain unauthorized access to our website or systems.
Upload or transmit viruses, malware, or other harmful code.
Interfere with the security or operation of the website.
Copy, reproduce, distribute, or commercially exploit our content without our written permission.

A violation of these Terms may result in termination or restriction of your access to our services.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse service, cancel orders, or restrict access to our website to any person or entity where reasonably necessary.

You understand that information submitted through our website may be transmitted through various networks and may be processed to meet technical requirements.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our website, products, content, images, branding, or services without our prior written permission.

The headings used in these Terms are for convenience only and do not limit or otherwise affect these Terms.

SECTION 3 — ACCURACY OF INFORMATION

We make reasonable efforts to ensure that the information provided on Oormanam.in is accurate and up to date.

However, we do not guarantee that all information on the website will always be complete, accurate, current, or error-free.

Product photographs are provided for representation purposes. Actual product colour, appearance, packaging, size, or texture may vary slightly depending on screen settings, photography, lighting, manufacturing batches, or packaging updates.

We reserve the right to correct errors, update information, modify product details, or change website content at any time without prior notice.

SECTION 4 — PRODUCTS AND AVAILABILITY

Certain products may be available exclusively through Oormanam.in and may be available in limited quantities.

We reserve the right to:

Limit the quantity of products purchased by a customer.
Refuse or cancel an order.
Discontinue any product.
Modify product specifications or packaging.
Change product prices without prior notice.
Restrict sales to particular locations where required.

All product descriptions, prices, availability, offers, and promotions are subject to change without notice.

We make reasonable efforts to display product information accurately but cannot guarantee that product descriptions or images will always be completely error-free.

SECTION 5 — ORDERS AND BILLING INFORMATION

When placing an order on Oormanam.in, you agree to provide accurate, complete, and current information.

This may include:

Full name
Delivery address
Phone number
Email address
Billing information
Shipping information

You agree to update your information whenever necessary so that we can process your order and contact you regarding your purchase.

We reserve the right to refuse, cancel, or limit any order where necessary, including orders that appear to be fraudulent, unauthorized, duplicated, or intended for resale without authorization.

If we cancel or modify an order, we may attempt to notify you using the contact details provided during checkout.

SECTION 6 — PRODUCT PRICES

All product prices displayed on Oormanam.in are subject to change without prior notice.

Applicable taxes, shipping charges, discounts, promotional offers, and other applicable charges will be displayed during the purchase process wherever applicable.

We reserve the right to correct pricing errors and cancel orders placed at an incorrect price where necessary.

SECTION 7 — PAYMENT

Payments may be processed through third-party payment gateways made available on our website.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We do not directly store complete payment card information on our website where payment processing is handled by third-party payment providers.

Payment-related information may be subject to the terms and privacy policies of the respective payment service provider.

SECTION 8 — SHIPPING AND DELIVERY

We will make reasonable efforts to process and dispatch orders within the estimated processing and delivery timelines displayed on the website.

Delivery timelines may vary depending on:

Delivery location
Courier availability
Weather conditions
Public holidays
Operational disruptions
Unforeseen circumstances
Incorrect or incomplete delivery information

Once an order has been dispatched, delivery is subject to the courier or logistics provider's operations.

Oormanam is not responsible for delays caused by circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact information.

SECTION 9 — RETURNS, REFUNDS AND CANCELLATIONS

Returns, refunds, replacements, and order cancellations are governed by our Return & Refund Policy available on Oormanam.in.

Certain food products may not be eligible for return due to hygiene, food-safety, and product-quality considerations.

Where a return, refund, or replacement is permitted, customers must follow the requirements and timelines specified in our Return & Refund Policy.

We reserve the right to review each return, refund, or replacement request individually.

SECTION 10 — FOOD PRODUCTS AND CONSUMER RESPONSIBILITY

Oormanam products are food products intended for consumption.

Customers should carefully review the product packaging, ingredients, allergen information, storage instructions, expiry or best-before information, and other applicable product information before consumption.

Customers should store products according to the instructions provided on the packaging.

If you have a known food allergy, intolerance, dietary restriction, or other food-related concern, please review the ingredient and allergen information carefully before purchasing or consuming the product.

If you have questions regarding ingredients or allergens, please contact us before consuming the product.

SECTION 11 — INTELLECTUAL PROPERTY

All content available on Oormanam.in, including but not limited to:

Oormanam branding
Logos
Product names
Product photographs
Graphics
Illustrations
Videos
Text
Website design
Product descriptions
Marketing materials
Written content

is owned by or licensed to Oormanam / Ruchi Amma Samayal unless otherwise stated.

You may not reproduce, modify, distribute, copy, publish, sell, or commercially exploit our content without prior written permission.

Unauthorized use of our intellectual property may violate applicable laws.

SECTION 12 — THIRD-PARTY SERVICES AND LINKS

Our website may contain links to or integrations with third-party websites, applications, payment providers, logistics providers, social media platforms, or other services.

We do not control third-party websites or services and are not responsible for their content, availability, policies, security, or practices.

Your use of third-party services may be subject to the respective third party's terms and conditions and privacy policies.

SECTION 13 — USER COMMENTS AND SUBMISSIONS

If you submit reviews, feedback, comments, photographs, suggestions, testimonials, or other content to us, you agree that the information provided is accurate and does not violate the rights of any third party.

You must not submit content that is:

Illegal
Abusive
Defamatory
Threatening
Misleading
Obscene
Infringing
Malicious
Spam
Harmful to others

By submitting content to us, you grant Oormanam the right to use, reproduce, publish, display, distribute, or adapt such content for legitimate business, marketing, promotional, or website purposes, subject to applicable law.

SECTION 14 — PERSONAL INFORMATION

Your submission of personal information through Oormanam.in is governed by our Privacy Policy.

We may collect and use information necessary to process orders, provide customer support, communicate with customers, improve our services, and operate our website.

Please review our Privacy Policy for more information about how personal information is handled.

SECTION 15 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to:

Product descriptions
Prices
Promotions
Offers
Shipping charges
Delivery timelines
Product availability
Other website information

We reserve the right to correct errors, update information, modify content, or cancel orders where information is found to be inaccurate.

We are not obligated to update every piece of information on the website unless required by applicable law.

SECTION 16 — PROHIBITED USES

You are prohibited from using our website or its content:

For any unlawful purpose.
To violate applicable laws or regulations.
To infringe intellectual property rights.
To upload viruses or malicious code.
To interfere with website security or functionality.
To collect personal information of other users without authorization.
To engage in fraudulent activities.
To impersonate another person or entity.
To transmit spam or unsolicited communications.
To attempt unauthorized access to our systems.
To scrape, copy, reproduce, or commercially exploit website content without permission.
For any purpose that could damage Oormanam, our customers, or our website.

We reserve the right to restrict or terminate access to users who violate these provisions.

SECTION 17 — DISCLAIMER OF WARRANTIES

We do not guarantee that your use of Oormanam.in will always be uninterrupted, timely, secure, or error-free.

We do not guarantee that all information available through the website will always be accurate, complete, or current.

To the extent permitted by applicable law, the website and its content are provided on an “as available” basis.

Nothing in these Terms is intended to exclude any consumer rights or protections that cannot legally be excluded under applicable law.

SECTION 18 — LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Oormanam / Ruchi Amma Samayal shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or products, except where such liability cannot legally be excluded.

Nothing in these Terms shall limit liability where such limitation is prohibited under applicable law.

SECTION 19 — INDEMNIFICATION

You agree to indemnify and hold harmless Oormanam, Ruchi Amma Samayal, and their respective personnel, service providers, contractors, and partners from claims, losses, liabilities, damages, and expenses arising from:

Your violation of these Terms.
Your misuse of the website.
Your violation of applicable law.
Your infringement of third-party rights.
Your unauthorized use of website content.

SECTION 20 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall continue to remain in effect.

SECTION 21 — TERMINATION

We may suspend or terminate your access to our website or services if we reasonably believe that you have violated these Terms or applicable law.

Any obligations or liabilities incurred before termination shall survive termination where applicable.

SECTION 22 — ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies published on Oormanam.in, constitute the agreement governing your use of our website and services.

If there is any conflict between these Terms and another policy, the applicable policy will govern the relevant matter to the extent specified.

SECTION 23 — GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms or your use of Oormanam.in shall be subject to the applicable courts and legal jurisdiction in India.